At Aylana, we strive to make your jewelry shopping experience delightful. If you’re not completely satisfied with your purchase, we’re here to help with a clear and hassle-free return policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging with all tags intact.
  • Return must be initiated within 7 days of delivery.
  • Only non-clearance and non-customized items are eligible for return.

Note: Due to hygiene and safety concerns, earrings and pierced jewelry are not eligible for return unless defective.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos of the product and packaging at care@aylana.in. We will arrange a replacement or initiate a full refund.

3. How to Initiate a Return

To start a return, please:

  1. Email us at care@aylana.in with your order number and reason for return.
  2. We’ll provide return instructions and a return shipping label (if applicable).
  3. Once we receive and inspect the product, we’ll process your refund or exchange.

4. Refund Process

  • Refunds are processed within 5–7 business days after we receive the returned item.
  • Refunds will be credited to your original payment method (UPI, card, etc.).
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.

5. Non-Returnable Items

  • Earrings or items marked as “Final Sale”
  • Customized or personalized pieces
  • Gift cards

6. Shipping Costs

  • If the return is due to an error on our part (defective, wrong item), return shipping is free.
  • For other reasons (e.g., change of mind), return shipping is borne by the customer.