INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Aylana?

Aylana is an online store offering affordable, high-quality imitation jewelry designed to reflect elegance, individuality, and modern sensibilities. Our exclusive collections are curated to make luxury accessible to everyone.

Is your jewelry real or imitation?

All our pieces are premium-quality imitation jewelry, carefully crafted to resemble the elegance of fine jewelry—at a fraction of the price.

How do I place an order?

Browse our collections, add your favorite pieces to the cart, and proceed to checkout. You can pay using secure options like UPI, debit/credit card, cash on delivery or net banking.

How long will it take to receive my order?

Orders are typically delivered within 4–7 working days, depending on your location.

Can I return or exchange my order?

We accept returns within 7 days of delivery for unused items in original packaging (exceptions apply, such as earrings and custom pieces). Please refer to our Refund & Return Policy for full details.

What should I do if I receive a damaged or wrong item?

Contact us within 48 hours of delivery with clear photos at care@aylana.in, and we’ll assist you immediately with a replacement or refund.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email or SMS. You can also check your order status in your account on our website.

INFORMATION ABOUT US

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